Third of Kiwis travel for cheaper fuel

Third of Kiwis travel for cheaper fuel

Convenience or price? Canstar Blue’s most recent nationwide survey shows that 32% of Kiwis are choosing a cheaper deal on their petrol over the convenience of their local service station.

“New Zealanders aren’t too fussed about full-service stations either, with just 7% saying that they only go to the stations where the attendants pump their fuel for them, showing that we would rather get a good deal above any of the extra comforts and convenience,” says Canstar New Zealand general manager Jose George.

George adds that “Kiwis are conscious of how much money is being pumped out of their pockets on petrol and more than half are actively monitoring fuel prices”, and points out that AA Fuel Watch amongst others assists in the monitoring of petrol prices.

Baby boomers are the most likely of the generations to watch petrol prices at 60% compared to Generation Ys at 45%. Men at 59% are also significantly more likely than women at 46% to keep an eye on the fuel market.

Monthly spend at the pump

The majority (51%) of New Zealanders are spending $100-$249 a month at the pump.

A lucky 35% are spending less than $100 – of which Wellingtonians are most likely to boast a lesser spend on fuel at 41%.

Baby boomers are most likely to spend the least amount of fuel per month, with 48% residing in the less than $100 bracket, while more than half of Generation Y and Generation X (53% and 54%) are spending up to $249.

A larger number of Generation X at 17% are claiming to spend between $250 and $500.

The increase in the number of Kiwis waiting on public transport, while still growing, has slowed down year on year, with just 9% saying they are using more public transport than a year ago, compared to 19% who said the same in 2015.

A city without public transport is a city that regularly grinds to a halt so it is promising to see that public transport use is still on the rise, says George.

Tank filling discrepancies

On the whole, not many Kiwis are filling up their tank to the brim each time they visit the petrol station; just over one in five at 21% put in a set cash amount to simply get them where they need to go.

Southlanders are most likely to just put in the bare minimum they need to keep moving while those in Marlborough are the least likely to choose a set amount at 8%.

Aside from petrol, 16% of Kiwis are using the car wash at the petrol station. Wellingtonians are the most likely to do so at 20%.

We’re out of milk!

The number of New Zealanders using their local service station as a one-stop shop for all of their essentials has decreased from the same survey in 2015 from 26% to 9%. Northlanders are the most likely to rely on their local station for at hand essentials at 12%.

2016’s customer satisfaction ratings

Z Energy, a repeat winner of this award, is the 2016 Canstar Blue Customer Satisfaction Award – Service Stations winner with a five-star rating for overall satisfaction.

Z Energy was the only station to take away full marks for its appearance and facilities, which is the number one driver of satisfaction for consumers when rating a service station.

This is followed by service at 29% and surprisingly though petrol pricing is competitive, value for money is ranked a distant third for consumers at 18%.

“As a Kiwi company, you can find a Z Energy station in just about every neighbourhood,” concludes George.

“Responding to a desire to have a NZ energy brand, run by Kiwis and with a heavy dose of New Zealand attitude and culture, Z Energy was formed six years ago. It would seem that it has delivered on its desire to deliver to consumers like no one else.”

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