Aucklanders hire car they dream of owning

Aucklanders hire car they dream of owning

018a7c621b813b5a508cxWhile just 13% of New Zealanders hire a car they dream of owning, in Auckland 21% of people admit to doing so.

That result came as part of a new survey looking into New Zealanders’ car rental habits, by Canstar Blue.

It shows we are a savvy bunch when it comes to renting.

61% read the terms and conditions in full before finalising any rental agreement, and it’s the young Gen Ys (65%) who are more vigilant about the contract than Baby Boomers (59%).

While just a third say they take a photo of the car before driving away, Gen Ys are more than twice as likely to do so as Baby Boomers, says Canstar New Zealand general manager, Derek Bonnar.

“The majority of Gen Ys (51%) are savvy enough to always take a photo of the hire car before leaving, in case of a dispute,” says Bonnar.

“But despite their caution, millennials are the most likely (28%) to have been caught out by unexpected charges upon return of the car, compared to just 9% of Baby Boomers.”

The survey says 35% of New Zealanders are nervous about driving a rental car. Women (43%) are considerably more likely than men (29%) to feel anxious when they are driving a hire car but their worry could be unfounded as more men (13%) than women (8%) have crashed or dented a rented car.

Gen Ys (57%) are the most likely age demographic to feel anxious when driving a hire car and also, to not be able to drive on unfamiliar roads without a GPS (59%).

Nearly half of Kiwis can’t drive in a foreign city without a GPS (48%) and Aucklanders are the least confident about driving abroad (57%), says Bonnar.

“Though men are often accused of being the gender least likely to ask for directions, they rank equally with women (48%) when it comes to relying on the GPS when abroad.”

For the second year in a row, Apex Car Rentals took away the top spot for customer satisfaction but is this year joined by Avis in equal first position.

Apex, an award-winning brand, took home five star ratings in overall satisfaction, availability of vehicle booked, booking process and transparency of fees and costs, says Bonnar.

Avis was awarded five stars in customer service, booking process, vehicle availability and overall satisfaction.

“Both Apex and Avis have been rewarded by their customers for doing a great job,” says Bonnar.

Canstar also tracks drivers of satisfaction, which for hire car customers rank as follows:

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