Losing your rag and your Roller

Losing your rag and your Roller

Going angus, seeing red, spitting the dummy, whatever you want to call it we have all totally lost our cool at some point for whatever reason.

Often the scene of angry outbreaks are shops where unsuspecting retail workers provide the only point of contact for customers angry about ‘shop policy’.

The Vodafone retail store in St Lukes mall was the scene for my personal dummy spitting a few years back, but it was more than just about a broken phone it was about common sense and common decency. When Vodafone’s policy was not to help a loyal customer who had a genuine reason for complaint, it became my personal policy to lose my rag and make an ass of myself in front of a captive audience.

You can judge all you want but we all have triggers and we are all capable of losing it. So it’s with that in mind that I have a degree of compassion for Robert Caton from the UK.

Mr Caton just had enough of trying to sort out a customer service problem at his local Tesco store. Apparently, Caton had placed a telephone order with Tesco Direct for a bedroom set, which arrived without a mattress. That sucks, so he headed off to his local Tesco supermarket fully-cocked to sort things out, cause like Mick Jagger he just couldn’t get no satisfaction.

Like many retailers, Tesco’s catalog/online division is separate from the real-world stores, so the staff that Caton was harassing could only do so much. Shortly after asking a security guard how long it would take to evacuate the store, he carefully lined up his Rolls-Royce for a good shot at the storefront.

Several people were treated for cuts and bruises and the big luxury car caused the destruction of a low brick wall, plenty of plate glass, and two registers as it made its 15-foot run into the outlet. Now, rather than sleeping it off on his brand new bedroom set, Mr. Caton is spending nights on a prison cot, awaiting his sentencing later this month.

Mr Caton’s tragic tale could be a lesson to us all, to just take a step back, do some breathing exercises and never use a Rolls-Royce for reasons of revenge.

tesco-rolls

Going angus, seeing red, spitting the dummy, whatever you want to call it we have all totally lost our cool at some point for whatever reason.

Often the scene of angry outbreaks are shops where unsuspecting retail workers provide the only point of contact for customers angry about ‘shop policy’.

The Vodafone retail store in St Lukes mall was the scene for my personal dummy spitting a few years back, but it was more than just about a broken phone it was about common sense and common decency. When Vodafone’s policy was not to help a loyal customer who had a genuine reason for complaint, it became my personal policy to lose my rag and make an ass of myself in front of a captive audience.

You can judge all you want but we all have triggers and we are all capable of losing it. So it’s with that in mind that I have a degree of compassion for Robert Caton from the UK.

Mr Caton just had enough of trying to sort out a customer service problem at his local Tesco store. Apparently, Caton had placed a telephone order with Tesco Direct for a bedroom set, which arrived without a mattress. That sucks, so he headed off to his local Tesco supermarket fully-cocked to sort things out, cause like Mick Jagger he just couldn’t get no satisfaction.

Like many retailers, Tesco’s catalog/online division is separate from the real-world stores, so the staff that Caton was harassing could only do so much. Shortly after asking a security guard how long it would take to evacuate the store, he carefully lined up his Rolls-Royce for a good shot at the storefront.

Several people were treated for cuts and bruises and the big luxury car caused the destruction of a low brick wall, plenty of plate glass, and two registers as it made its 15-foot run into the outlet. Now, rather than sleeping it off on his brand new bedroom set, Mr. Caton is spending nights on a prison cot, awaiting his sentencing later this month.

Mr Caton’s tragic tale could be a lesson to us all, to just take a step back, do some breathing exercises and never use a Rolls-Royce for reasons of revenge.

tesco-rolls

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